Privacy Policy net77 —
Member Data Protection & Privacy

This Privacy Policy ("Policy") describes how net77 ("we", "Platform") collects, uses, discloses, and protects your personal information when you use the net77.vu website, the net77 mobile app, and all related services.

This Policy applies to all website visitors, registered members, and active users of the net77 platform, regardless of their geographical location. However, it does not cover third-party websites or services that may be linked from our platform — each third party has its own separate privacy policy.

We encourage you to read this Policy carefully in full. If you have any questions after doing so, the net77 customer support team is available to assist you via 24/7 live chat on the platform.

Net77 only collects data that is genuinely necessary to deliver our services safely and effectively. The following are the main categories of personal data we collect:

We do not collect special categories of personal data such as biometric data, health data, or information relating to political views or religion, unless specifically required by applicable law.

Your personal data is collected through the following key channels:

• Account Registration: When you register a new account at net77, you provide us directly with basic information such as your name, email, phone number, and date of birth.
• KYC Verification: During the identity verification process, you will be asked to upload a copy of a valid identity document such as a national ID card, passport, or driving licence.
• Financial Transactions: Each time you make a deposit or withdrawal, we record the transaction details including the payment method and amount involved.
• Platform Usage: Our system automatically records technical and usage data each time you access the platform, including games played and session duration.
• Communications: When you contact our customer support via live chat or email, we retain records of those communications for quality assurance and future reference.
• Cookies & Similar Technologies: The net77 platform uses cookies and other tracking technologies to collect technical data and improve the user experience. More details in Section 11.

The personal data we collect is used solely for legitimate purposes, stated transparently. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and maintaining your member account, including processing registration and KYC identity verification.
• Service Delivery: Enabling you to access and enjoy all games, betting, and services available on the net77 platform.
• Payment Processing: Processing deposits, withdrawals, and all other financial transactions securely and efficiently through trusted payment providers.
• Security & Fraud Prevention: Detecting, investigating, and preventing any suspicious activity, fraud, money laundering, or security breaches.
• Legal Compliance: Meeting applicable legal and regulatory obligations, including AML (anti-money laundering) and KYC requirements.
• Customer Support: Providing effective technical assistance and support whenever you need it.
• Responsible Gaming: Monitoring gaming patterns to identify and assist members who may be at risk of problem gambling.
• Marketing Communications: Sending information about promotions, bonuses, and the latest offers — but only if you have given consent to receive such communications.
• Platform Improvements: Analysing aggregated usage data to improve the performance, design, and features of the net77 platform.

Every personal data processing activity we carry out has a valid legal basis. Depending on the type of data and purpose of processing, we rely on the following bases:

• Contract Performance: Processing necessary to deliver net77 services to you as agreed upon during registration, including account management and transaction processing.
• Legal Obligations: Processing required to fulfil applicable legal and regulatory obligations, including KYC verification and AML reporting.
• Legitimate Interests: Processing for security purposes, fraud prevention, and service improvement, which constitutes a legitimate business interest as long as it does not override your fundamental rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which can be withdrawn at any time.

Net77 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in certain situations, we may need to share your data with selected third parties:

• Payment Providers: Information required to process your financial transactions is shared with the payment providers we use, such as FPX, Touch 'n Go eWallet, GrabPay, and others. They maintain their own privacy policies and security standards.
• Game Providers: To deliver casino, slot, and other games, we work with third-party game software providers who may process some of your gaming data.
• KYC Service Providers: Your identity verification is carried out with the assistance of third-party KYC service providers that have undergone rigorous security and data protection assessments.
• Authorities & Regulatory Bodies: We may disclose your data to government authorities, law enforcement agencies, or regulators when required by law or court order.
• Professional Consultants: Lawyers, accountants, auditors, and other consultants we appoint may access relevant data within the scope of their professional work, subject to strict confidentiality obligations.

All third parties we work with are required to sign a data protection agreement and meet the security standards we set. We only share data that is strictly necessary for a specific and legitimate purpose.

In the context of net77's global operations, your personal data may be transferred to and processed outside Malaysia. Such transfers occur in the following situations:

• Net77's data storage servers and infrastructure may be located across multiple geographic locations to ensure optimal platform performance and reliability.
• Third-party service providers such as game providers and payment providers may operate from other jurisdictions.

For every cross-border data transfer, net77 ensures equivalent protection through legally binding standard data transfer agreements, or by relying on recognised adequacy decisions. We do not transfer data to countries that lack an adequate level of data protection without additional safeguards.

Net77 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law:

• Active Account Data: Personal data is retained for as long as your account remains active and for a reasonable period thereafter for record-keeping purposes.
• Financial Transaction Data: Financial transaction records are retained for a minimum of 7 years in accordance with AML legal requirements and financial reporting obligations.
• KYC Data: Identity verification documents are retained for the period required by law, typically 5 to 7 years after account closure.
• Communication Logs: Customer support conversation records are retained for 3 years for quality assurance and dispute resolution purposes.
• Marketing Data: Data used for marketing communications is retained until you withdraw consent or request deletion.

Once the retention period expires, data is securely deleted or fully anonymised so that it can no longer be linked to your identity.

We implement comprehensive technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• Data Encryption: All sensitive data is encrypted in transit using TLS/SSL 256-bit protocols and at rest using AES-256 encryption algorithms.
• Access Controls: Access to systems containing personal data is restricted to authorised personnel only, applying the principle of least privilege.
• Two-Factor Authentication: net77's internal systems use multi-factor authentication for all staff access to members' personal data.
• Continuous Monitoring: An intrusion detection system (IDS) and security monitoring operate 24/7 to detect and respond to any threats promptly.
• Security Audit: We conduct regular penetration testing and security audits by independent parties to identify and address any vulnerabilities.
• Staff Training: All net77 staff receive comprehensive data protection and information security training during onboarding and on a regular basis thereafter.

As a net77 member, you have important rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

To exercise any of the above rights, please contact our data protection team via live chat or support email. We will process your request within 30 business days. Certain exceptions apply, particularly where they conflict with our legal obligations.

The net77 platform uses cookies and similar tracking technologies to enhance your experience. Here are the types of cookies we use:

• Essential Cookies: Cookies required for basic platform functions such as login authentication and session security. These cookies cannot be disabled as they are essential for the platform to operate correctly.
• Preference Cookies: Cookies that store your preferences such as language, display settings, and game preferences to make your experience more comfortable.
• Analytics Cookies: We use analytics tools to understand how members use the platform, which pages are most visited, and where technical issues occur. This data is collected in aggregate and does not directly identify individuals.
• Security Cookies: Cookies that help us detect suspicious activity, unauthorised login attempts, and potential fraud to protect your account.

You can manage cookie settings through your internet browser. However, disabling essential cookies may affect platform functionality. For non-essential cookies, you may withdraw consent at any time via the privacy settings in your account.

The net77 platform is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe we may have collected personal information from someone under 18, please contact us immediately so we can take appropriate action, including deleting the data and closing the relevant account.

Net77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this policy.
• Sending notices via email to your registered email address.
• Displaying a clear notice on the net77 platform homepage for a reasonable period.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Continued use of the net77 platform after any amendments take effect will be considered acceptance of the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to us through the following channels:

We are committed to resolving all privacy-related inquiries and complaints transparently, fairly, and within a reasonable timeframe. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.