Terms and Conditions net77 —
Complete Platform User Guide

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member") and net77 ("Platform", "We") regarding your use of the net77.vu website and all services, games, and features provided therein.

By accessing, registering, or using any part of the net77 platform — including via mobile device or app — you expressly confirm that you have read, understood, and agreed to be bound by these Terms, along with the Privacy Policy and any applicable game-specific rules.

Net77 reserves the right to update these Terms at any time. Updates take effect immediately upon being posted on the platform. Continued use of the platform after an update constitutes acceptance of the revised Terms. We therefore encourage you to review this page periodically.

To register and use net77's services, you must meet the following eligibility requirements:

• At least 18 years old at the time of registration. net77 strictly prohibits the use of the platform by underage individuals and conducts age verification checks during the account verification process.
• Residing in a geographic area that does not legally restrict access to online casino services under your local laws.
• Is not on any active self-exclusion list under any responsible gaming program, whether on the net77 platform or any other platform.
• Registering under your own name and not on behalf of any other individual or entity.
• Has never had an account closed or suspended by net77 due to fraud, bonus abuse, or terms violations.

Each individual is only permitted to hold one (1) account only at net77. Multiple account registrations are strictly prohibited and may result in the closure of all associated accounts along with the forfeiture of balances and wins.

During registration, you are required to provide truthful, accurate, and up-to-date information including your full name, date of birth, email address, and phone number. net77 reserves the right to request identity verification documents (KYC) at any time to confirm the accuracy of the information provided.

You are fully responsible for the security of your account login credentials, including your username and password. net77 recommends using a strong, unique password and enabling two-factor authentication (2FA) available in your account settings.

You are prohibited from sharing access to your account with any other party. Any activity occurring through your account — whether by you or a third party who gained access due to your negligence — is your sole responsibility.

• If you suspect your account has been accessed without authorization, contact net77 customer support immediately via live chat.
• Net77 will never ask for your password through any communication channel. Do not disclose your password to anyone claiming to be net77 staff.
• Accounts inactive for 12 consecutive months may be flagged as dormant. Members will be contacted before any action is taken on the account.

Net77 reserves the right to temporarily freeze an account as a security measure if suspicious or unusual activity is detected on your account. In such cases, we will contact you to verify your identity before the account is reinstated.

Net77 supports a variety of popular and accessible payment methods in Malaysia, including FPX, Touch 'n Go eWallet, GrabPay, Boost, and USDT. All financial transactions are processed through secure, encrypted payment channels.

Deposit:

• Deposits are processed instantly upon confirmation from the payment provider.
• The minimum deposit amount depends on the selected payment method and will be displayed during the deposit process.
• Net77 does not charge any processing fees on deposits made by members. However, your payment provider may apply their own charges.
• You may only deposit funds from financial sources you legally own. net77 strictly prohibits the use of third-party payment methods.

Withdrawal:

• Withdrawal requests are processed within 24 working hours once account verification is complete.
• Withdrawals will be credited to the same payment method used for your deposit, subject to applicable anti-money laundering (AML) procedures.
• The minimum withdrawal amount is as stated on the platform's withdrawal page.
• Net77 reserves the right to request additional supporting documents before approving withdrawals that exceed certain limits, as part of our KYC procedures.
• Any withdrawal attempt involving bonus funds that have not yet met the wagering requirements will be automatically declined.

Net77 offers a variety of bonuses and promotions for new and existing members. All bonuses are subject to specific terms stated on the relevant promotions page. Please read the terms of each bonus carefully before claiming it.

General Bonus Principles:

• All bonuses have wagering requirement that must be met before winnings derived from that bonus can be withdrawn. These requirements are clearly stated in the terms of each promotion.
• Bonuses may only be claimed by one account per individual, household, IP address, device, or shared payment method.
• Net77 reserves the right to void bonuses or bonus winnings if abuse, exploitation of system loopholes, or fraudulent behaviour is detected.
• Bonuses are non-transferable, cannot be converted to cash, and cannot be moved to another account.
• Some games may contribute at different rates towards wagering requirements. The contribution percentages are stated in the relevant bonus terms.

Net77 reserves the right to modify, suspend, or terminate any promotion or bonus at any time without prior notice. Such changes will not affect bonuses that have already been legitimately claimed and are in the process of meeting wagering requirements.

All games available on the net77 platform use a random number generator (RNG) that has been certified by independent international bodies. This ensures every game outcome is truly random and cannot be predicted or manipulated by any party.

The return-to-player (RTP) value for each slot and casino game is displayed in the respective game information. RTP values reflect long-term statistical expectations and are not a guarantee of wins for any individual session.

• In the event of a technical failure during gameplay — such as an internet disconnection or server issue — incomplete rounds will be resolved based on the last result successfully recorded by the server.
• In the event of an error in the display of odds, payouts, or game information due to a technical fault, net77 reserves the right to void the bet and return the original stake to the member.
• Net77 game system results are final under all circumstances, unless there is clear evidence of a system failure that can be verified by our technical team.

The following activities are strictly prohibited on the net77 platform and may result in immediate account closure and forfeiture of all balances and winnings:

• Registering more than one account for the purpose of claiming multiple bonuses or circumventing betting limits.
• Using automation software, bots, scripts, or other third-party tools to play, manipulate the system, or exploit promotions.
• Engaged in any form of fraud, identity theft, money laundering, or other illegal financial activity.
• Sharing an account or granting third-party access to play on your behalf.
• Exploiting technical loopholes, software errors, or display glitches to gain unauthorized advantages.
• Systematically placing opposing bets (arbitrage) to meet bonus wagering requirements without genuine risk.
• Providing false information or submitting forged identity verification documents during the KYC process.

Net77 reserves the right to suspend or close a member's account at any time if:

• The member violates any part of these Terms and Conditions.
• There is activity indicating fraud, money laundering, or a security threat.
• Information provided during registration or KYC is found to be inaccurate or false.
• The member requests self-exclusion through our self-exclusion program.
• There is a directive from a regulatory authority or law enforcement agency.

Members who wish to voluntarily close their account may do so by contacting the net77 customer support team. Any valid balance will be returned to the member upon completion of the review process, subject to fulfillment of all relevant requirements.

In the event of account closure due to a Terms violation, net77 is under no obligation to return any balance obtained through activities that breached these Terms.

Net77 provides its platform on an "as is" basis and makes no guarantee that the platform will be uninterrupted, error-free, or available at all times. While we strive to maintain 99.9% uptime, occasional technical disruptions may occur due to circumstances beyond our control.

To the extent permitted by applicable law, net77 shall not be liable for:

• Indirect, consequential, or punitive losses arising from the use of the platform.
• Loss of profits, data, or business opportunities arising from service disruptions.
• Any financial decisions made by members based on information available on the platform.
• Actions or omissions by third parties, including payment providers, game providers, or telecommunications service providers.

Net77's maximum liability to any member under any circumstances shall not exceed the total deposits made by that member in the 30 days preceding the relevant claim.

Net77 is committed to responsible gaming and recognises that a small number of players may experience gambling-related issues. We provide a range of self-control tools to help members play within healthy and safe limits.

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Cap the amount you can lose within a set time period.
• Session Limit: Set a maximum duration for each gaming session.
• Temporary Break: Temporarily suspend your access to the platform for a set period.
• Self-Exclusion: Permanently close your account if you feel it is necessary to do so.

For more information and support on responsible gaming, please visit our Responsible Gaming of ours. Remember: gambling should remain purely entertainment and not be treated as a source of income or a solution to financial problems.

Use of the net77 platform is also subject to Privacy Policy of ours, which forms part of these Terms. Personal data you provide during registration and use of the platform is processed in accordance with that privacy policy.

In summary, net77 collects and processes your personal data for the following purposes:

• Account management and identity verification (KYC).
• Processing financial transactions and fraud prevention.
• Delivery of services, games, and customer support.
• Compliance with legal and regulatory requirements.
• Account-related communications, promotions, and platform updates (with your consent).

Net77 does not sell or disclose your personal data to third parties for marketing purposes without your explicit consent. Data is shared with third parties only when necessary for service delivery or when required by law.

If you have a complaint or dispute regarding the net77 platform, we encourage you to contact our customer support team first. The majority of issues can be resolved quickly through our support channels.

Official Complaints Procedure:

• Submit your complaint in writing via live chat or our support email, including full details such as your account number, date of the incident, and a clear description of the issue.
• Net77 will acknowledge receipt of your complaint within 48 business hours and aims to resolve it within 14 business days.
• If you are not satisfied with the proposed resolution, you may request an internal review by net77 management.
• As a last resort, disputes that cannot be resolved internally may be referred to the relevant independent dispute resolution body.

During the complaint resolution process, both parties agree to act in good faith and provide full cooperation, including supplying any requested evidence or information.

Net77 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Notice of significant changes will be sent to members via their registered email or displayed as a notice on the platform within a reasonable period before the changes take effect.

If you do not agree with the amendments made, you have the right to close your account before the changes take effect. Continued use of the platform after the amendment's effective date constitutes acceptance of the revised terms.

These Terms constitute the entire agreement between you and net77 regarding your use of the platform and supersede all prior agreements, representations, or understandings — whether written or verbal — relating to the same subject matter.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be reinterpreted to the minimum extent necessary to make it enforceable, while all other provisions will remain in full force and effect.